Technical Service Officer - Warranties
Core
Manage warranty administration, service job data entry, and technical support for pool, spa, and water filtration equipment.
Role type
Senior IC technical service officer (warranties)
Builds
Warranty order management and service job tracking for water solutions
Domain
Water treatment and pool/spa equipment
Required skills
SAP ERP, technical customer service, warranty administration, data entry, resource scheduling, invoice processing, fault finding, contact record management
Preferred skills
Pool or pump industry experience, ACCC Consumer Guarantee knowledge, Microsoft Office proficiency
Responsibilities
Communicate product warranty details to customers and stakeholders; Record service jobs in the warranty system; Address technical queries from customers and service agents; Follow up on open warranty jobs to ensure timely completion; Manage warranty orders through SAP; Maintain internal and external contact records; Identify and report improvement opportunities for recurring issues; Provide guidance to service contractors; Collaborate in product testing and fault-finding activities; Schedule in-field technicians; Process service agent invoices; Conduct customer feedback surveys
Seniority
Mid-level, hands-on IC