Client Services Specialist - German + French speaking
Core
Frontline support specialist ensuring immediate access to Autodesk software products and resolving customer/partner access issues via phone, chat, and email.
Role type
Client Services Specialist (Support)
Builds
Customer access to software products and partner onboarding
Domain
Software / CAD & Design
Deliverable
client delivery
Required skills
Troubleshooting, order processing, license fulfilment, remote access support, content creation, cross-functional collaboration, process improvement
Preferred skills
Trend identification, service orientation, technology adaptability, research skills, multi-priority management
Technologies
Windows, Microsoft Office, Autodesk back-office systems, third-party remote tools
Responsibilities
Troubleshoot access issues and resolve customer inquiries; Conduct 'how-to' sessions and remote training; Create and modify shared knowledge base content; Collaborate with sales teams on order entry and campaigns; Act as liaison between departments; Identify process improvement ideas
Seniority
Individual Contributor
