Housing Customer Service Officer (5 positions available)
Core
Provide public housing information, assistance, and process contractor invoice claims for renters, advocates, and community organizations via phone, email, and other channels.
Role type
Customer service officer (public housing)
Builds
Client support services and payment processing for housing contractors
Domain
Public sector / Social housing
Deliverable
client delivery
Required skills
telephone communication, policy interpretation, invoice processing, client assessment, multi-channel communication
Responsibilities
Handle inbound calls regarding maintenance and housing inquiries; assess client queries against established policies and legislation; review and process contractor invoice claims for payment.
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