Standortleitung After Sales (m/w/d)
Core
Ensure customer satisfaction and manage customer retention at a specific dealership location while analyzing market behavior to drive workshop service, parts, and accessories sales.
Role type
Location Manager for After Sales (Automotive)
Builds
Workshop service operations, parts sales, and accessories sales for a dealership
Domain
Automotive industry, After Sales/Service
Required skills
Automotive industry experience, vehicle technology knowledge, controlling and marketing instruments, sales and negotiation techniques, team coordination, revenue and profit planning
Preferred skills
Customer orientation, communication skills, goal orientation, high engagement, stress resistance
Technologies
Controlling and marketing instruments
Responsibilities
Ensure customer satisfaction and manage customer retention strategies, analyze customer and competitor behavior in the service market, plan and control departmental results based on revenue and profit targets, coordinate the entire service area and assigned personnel, manage employee satisfaction and motivation