Staff Implementation Specialist
Core
Senior compliance expert owning end-to-end sales and use tax returns experience for a portfolio of accounting firms, combining deep multi-jurisdictional tax expertise with customer relationship management and process optimization.
Role type
Senior IC tax operations specialist (sales and use tax)
Builds
Multi-jurisdictional sales and use tax returns, business and occupation, and gross receipts tax returns
Domain
Tax compliance and operations
Required skills
multi-jurisdictional sales and use tax compliance, returns preparation, tax operations, jurisdictional tax notices resolution, customer relationship management, process optimization, automation and AI integration, quality assurance reviews, onboarding and validation, training and mentorship, data reconciliation, nexus and exemptions knowledge, filing calendars and reporting, transaction data flow, AI-powered tools usage, critical evaluation of AI outputs
Preferred skills
Master's degree in Accounting/Taxation/Finance, Big 4 or large corporate tax department experience, large ERP integration environment experience, customer data flows understanding, transaction tax calculation, returns mapping and filing automation, AI and automation opportunity identification
Technologies
Microsoft Office (Excel, Power Pivot, VLOOKUP, HLOOKUP), AI-powered tools, tax calculation platforms, returns management systems, jurisdiction websites and taxpayer-facing portals
Responsibilities
Prepare, review, and file multi-jurisdictional tax returns; manage dedicated portfolio of accounting firms as primary point of contact; research and resolve jurisdictional tax notices; perform quality assurance reviews; lead onboarding and validation for new customers; communicate effectively with customers, tax jurisdictions, and internal teams; take ownership of customer satisfaction; identify and implement automation opportunities; identify process and technology gaps; support implementation, training, and documentation; coordinate and deliver training for junior team members; apply expert knowledge of jurisdiction websites and portals; use AI-powered tools to support return preparation and anomaly detection; critically evaluate AI-generated outputs; identify new opportunities for AI and automation
Seniority
Senior, hands-on IC with mentorship responsibilities