Executive General Manager AI & Digital
Core
Lead Crown Resorts' AI and Digital strategy to shape guest experiences, grow revenue, and improve performance across Melbourne, Sydney, and Perth properties.
Role type
Executive General Manager, Head of AI & Digital
Builds
Customer-facing technology, AI capabilities, digital experiences, yield management systems
Domain
Hospitality, Gaming, AI, Digital Transformation
Deliverable
production ML models | product features
Required skills
AI strategy, digital transformation, revenue optimization, organizational design, vendor management, governance
Preferred skills
Experience in highly regulated industries, casino/gaming employee licensing (VIC, NSW, WA)
Responsibilities
Own AI and Digital strategy aligned to Group priorities, reshape end-to-end customer journeys, build advanced yield management capabilities, build and lead the AI & Digital function, manage strategic vendor relationships, set up Group-wide governance
Seniority
Executive, Group-wide leadership