Senior Microsoft 365 Operations Specialist
Core
Provide second-level operational support and triage for Microsoft 365 services, including security incidents, identity management, collaboration tools, and enterprise applications.
Role type
Senior Microsoft 365 Operations Specialist
Builds
Operational stability and security posture for Microsoft 365 environments
Domain
IT Operations / Microsoft 365 Administration
Deliverable
client delivery
Required skills
Incident management, user access troubleshooting, security alert triage, SharePoint/Teams administration, Entra ID management, Exchange Online administration, Power Platform support, log analysis, documentation
Preferred skills
Agile delivery models, Copilot support, sensitivity labeling, telephony configuration
Technologies
Microsoft 365, Teams, SharePoint, Outlook, Exchange Online, Entra ID, Defender, Power Platform, Copilot, Operator Connect, Direct Routing
