Bilingual Product Support Associate
Core
Deliver exceptional product support, product education, and software troubleshooting for Float's finance management platform customers in Canada.
Role type
Bilingual Product Support Associate
Builds
Customer experience, knowledge base articles, FAQs, and process documentation for Float's SaaS platform
Domain
Fintech / SaaS
Required skills
Technical troubleshooting, KYB/KYC compliance, knowledge management, AI tool proficiency, cross-functional communication, issue tracking
Preferred skills
SaaS or Fintech exposure, experience with financial systems (Xero, Quickbooks, NetSuite, Sage), AI-native mindset
Technologies
Zendesk, HubSpot, Linear, Metabase, ChatGPT, Ada, Zapier MCP
Responsibilities
Diagnose and resolve technical issues involving software and integrations; produce and maintain knowledge base content; track customer issues and resolutions; provide product education and bespoke solutions
Seniority
Mid-level, hands-on IC
