IT Business Relationship Manager – Automation
Core
IT Business Relationship Manager driving digital transformation and operational excellence in Post-Market Surveillance and complaint handling by bridging business stakeholders and technology teams.
Role type
Senior IT Business Relationship Manager (Automation & Process Improvement)
Builds
Automated complaint handling solutions, process automation frameworks, and compliant operational workflows for Post-Market Surveillance.
Domain
Healthcare / Medical Devices / Regulatory Compliance / Process Automation
Required skills
Business analysis, requirements gathering, process mapping, stakeholder management, solution design coordination, UAT coordination, project risk management, change management, compliance alignment, automation strategy, Lean/Six Sigma
Preferred skills
Enterprise platform implementation, AI/workflow automation evaluation, regulatory framework design, executive reporting, cross-functional leadership
Technologies
Enterprise platforms, AI, workflow automation tools, Lean, Six Sigma
Responsibilities
Gather and document business requirements and process workflows; Act as liaison between business units and IT teams; Lead cross-functional initiatives from concept to deployment; Establish automation standards and identify automation opportunities; Design future-state business processes and governance frameworks; Coordinate UAT, validation, and business readiness efforts; Develop executive presentations and performance metrics; Ensure alignment with FDA, ISO 13485, and MDR regulatory requirements.
Seniority
Senior, hands-on IC
