Customer Success Intern
Core
Support B2B SaaS customers operationally, assist with product usage, and improve internal Customer Success processes to ensure customer value.
Role type
Customer Success Intern
Builds
Customer support workflows, internal playbooks, documentation, and scalable CS processes
Domain
B2B SaaS / Advertising Technology
Required skills
problem-solving, process improvement, documentation, customer communication, data collection
Preferred skills
CRM familiarity, automation interest, SaaS onboarding knowledge
Technologies
HubSpot, AI tools
Responsibilities
Support customers with requests and product usage questions, triage incoming support inquiries, prepare materials for customer meetings, identify repetitive tasks for automation, develop internal playbooks and documentation, collect and analyze customer feedback
Seniority
Intern
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