International Field Service Representative Silvus
Core
Provide pre-sales and post-sales technical support, system planning, customer training, and troubleshooting for advanced Mobile Ad-hoc Network (MANET) radios and mesh networking solutions.
Role type
International Field Service Representative (technical sales & support)
Builds
Silvus family of multi-antenna MIMO radio and mesh networking solutions
Domain
Defense and tactical communications, wireless networking
Required skills
Field service representation, tactical communications support, TCP/IP protocol knowledge, system planning, customer training, field troubleshooting, system optimization
Preferred skills
Radio frequency instrument operation, IP radio/modem testing, wireless communication systems knowledge, C/C++ programming, Linux familiarity, military background
Technologies
MANET radios, MIMO waveform, TCP/IP, Linux, C/C++, signal generators, spectrum analyzers
Responsibilities
Conduct product demonstrations for customer visits and equipment evaluations, visit customer sites to provide technical support and deliver training, troubleshoot field failures and abnormal situations, collect and analyze field failures to provide feedback to development teams, help design engineers reproduce and troubleshoot problems
Seniority
Individual Contributor, mid-level