Engagement Manager
Core
End-to-end owner of customer engagements for Sana, an AI platform for enterprise learning and knowledge access, ensuring successful implementation, adoption, and value realization.
Role type
Senior Engagement Manager (Enterprise Customer Success & Delivery)
Builds
Sana AI deployments and adoption programs for medium to large enterprise customers
Domain
Enterprise AI / Learning Technology / B2B SaaS
Deliverable
production ML models
Required skills
Enterprise customer success, complex project management, stakeholder engagement, solution design, change management, adoption strategy, vendor management, strategic advisory
Preferred skills
Consulting or strategy background, transformation experience, product feedback loop, cross-functional collaboration
Technologies
Sana AI platform, agentic AI tools
Responsibilities
Lead complex deployments from discovery to post-launch optimization; manage project scope, timelines, risks, and budget; build trusted advisor relationships with executive sponsors; define and track success metrics and KPIs; translate business requirements into solution designs; collaborate with Sales and Product teams; manage third-party partners.
Seniority
Senior, hands-on IC
