Service Delivery Manager till Axians
Core
Primary contact and advisor for customers, ensuring delivery of IT services and building long-term relationships.
Role type
Service Delivery Manager
Builds
IT service delivery for named customers
Domain
IT services, infrastructure, cloud, and managed services
Deliverable
client delivery
Required skills
customer relationship management, service delivery coordination, stakeholder communication, escalation management, cross-functional team coordination, service reporting
Preferred skills
SLA tracking, ITIL methodologies, managed services experience
Technologies
Microsoft 365, cloud services, datacenter, security, network infrastructure
Responsibilities
Conduct regular customer meetings and service reviews, ensure agreed services are delivered with high quality, coordinate escalations and complex customer issues, align efforts between technical teams, track delivery data and reports, support billing and service administration, identify improvement opportunities
Seniority
Mid-level, hands-on IC