Customer Communicator – France | French Speaking
Core
Main point of contact for French-speaking customers, handling inquiries, orders, deliveries, and after-sales support via email and phone.
Role type
Customer Support Specialist (French Market)
Builds
Customer support experience and long-term relationships for Signs On Demand's French market.
Domain
Electrical, plumbing, ventilation, and technical installations signage industry.
Deliverable
client delivery
Required skills
French (native or fluent), email and phone communication, order and delivery tracking, complaint resolution, product knowledge, system data entry, customer feedback collection, cross-functional coordination.
Preferred skills
Previous customer service or e-commerce experience, commercial mindset, website improvement suggestions, marketing support.
Responsibilities
Handle customer enquiries by email and phone in French; Help customers with product questions, orders, and general support; Follow up on orders, deliveries, and shipping issues; Handle complaints and find practical solutions; Coordinate with production, logistics, and sales teams; Keep customer information and cases updated in systems; Collect customer feedback and communicate recurring issues.