Senior Technical Support Engineer - Cybersecurity SaaS
Core
Senior Technical Support Engineer solving complex backend/frontend issues for enterprise customers and contributing to product reliability.
Role type
Senior IC technical support engineer (cybersecurity SaaS)
Builds
Enterprise security products (hCaptcha suite) serving hundreds of millions of users
Domain
Cybersecurity, web security, bot mitigation, fraud prevention
Deliverable
production ML models
Required skills
Python, JavaScript, HTML, CSS, distributed systems, web security, large-scale applications, debugging, prototyping, automation scripting
Preferred skills
Grafana, SQL, ClickHouse, Redash, enterprise client support
Responsibilities
Troubleshoot complex backend and frontend issues, collaborate with Engineering/Product/Security teams to find root causes, debug/prototype/build automation tools, mentor support engineers, enhance documentation, build customer relationships
Seniority
Senior, hands-on IC
