Desktop Support Engineer
Core
Engages with customers to perform installations, maintenance, and repairs on customer equipment while analyzing IT issues and providing site support.
Role type
Desktop Support Engineer
Builds
Standardized services for customer equipment and IT infrastructure
Domain
IT Infrastructure / Field Service
Deliverable
physical/clinical work
Required skills
Customer Support, Technical Support, Operating Systems, Preventive Maintenance, Hand Tools, Test Equipment, Troubleshooting
Preferred skills
Automation, Electrical Engineering, Electromechanics, Electronics, Field Service Management
Technologies
Enterprise systems, servers, storage, networking
Responsibilities
Conduct installations, reinstallations, maintenance, and repairs on customer equipment; Analyze, troubleshoot, and resolve issues within IT infrastructure; Maintain departmental documentation on work orders, software, and inventory; Provide site support for customer break fix activity; Assist in implementing new processes and share technical information.
Seniority
Junior, routine assignments with limited judgment