Global Service Supplier Manager
Core
Manage OEM partner relationships and service operations programs to ensure business continuity and customer satisfaction.
Role type
Senior IC supplier management manager
Builds
Service operations programs and governance models for OEM partners
Domain
Technology supply chain & service operations
Required skills
OEM partner management, supplier management, service operations, KPI monitoring, process improvement, cross-functional collaboration, English fluency, Mandarin fluency
Preferred skills
Global OEM experience, service governance frameworks, operational excellence methods, ERP systems, project management
Technologies
ERP systems, reporting platforms
Responsibilities
Manage relationships with global OEM partners and coordinate service operations programs; Monitor service KPIs and operational metrics to identify trends and recommend improvements; Collaborate with stakeholders to establish and improve service processes and governance models; Coordinate business reviews and operational reporting; Guide continuous improvement initiatives for operational efficiency and compliance; Support regional and global service management initiatives including process standardization.