Associate Manager, BPT Infrastructure & Ops (ServiceNow Platform Developer)
Core
Design, code, and troubleshoot the ServiceNow platform, handling architectural changes, integrations, and module implementations for ITSM, ITOM, and ITAM solutions.
Role type
Associate Manager, ServiceNow Platform Developer (Individual Contributor)
Builds
Scalable, reliable ServiceNow solutions including Incident, Problem, Change, Request, and Knowledge Management modules
Domain
Enterprise IT Service Management (ITSM) and IT Operations Management (ITOM)
Required skills
ServiceNow platform development, ITSM/ITOM/ITAM module configuration, workflow automation, API and web services integration, CMDB data modeling, scripting, technical troubleshooting
Preferred skills
Project management, technology solution maturity, customer-centric mindset
Technologies
ServiceNow, Workflow Data Fabric, Now Assist, CMDB, APIs, web services, middleware
Responsibilities
Design and implement ITSM/ITOM/ITAM solutions; Develop workflows and automations; Ensure data consistency and compliance; Collaborate with stakeholders to translate requirements; Support and optimize CMDB data models; Implement AI-driven automation and platform enhancements; Provide platform governance and operational support
Seniority
Mid-level, hands-on IC with management responsibilities
