Customer Engineering – Engineer II
Core
Technical bridge between FICO's platform and customers, owning moderately complex engagements from configuration and integration through deployment and incident response.
Role type
Senior IC Customer Engineer (Decision Management & Analytics)
Builds
Reliable customer solutions for credit risk, fraud prevention, and decision management using FICO's platform and emerging AI/ML capabilities.
Domain
Financial Services / Decision Management / Analytics / Fraud Prevention
Required skills
Configuration and integration of enterprise software platforms, API development and management, solution deployment, incident response and triage, technical documentation and runbook creation, mentoring junior engineers, autonomous problem solving, risk identification.
Preferred skills
Hands-on experience with FICO Platform or comparable decision management/analytics/fraud platforms, experience with Generative AI and LLM-based capabilities, experience building automation scripts and reusable templates.
Technologies
FICO Platform, Generative AI, LLMs, APIs, Automation scripts
Responsibilities
Lead customer engagements involving configuration, integration, and deployment; Execute technical work ensuring quality, security, and scalability; Contribute to AI-enabled customer solutions and integration patterns; Build and improve reusable configuration templates and playbooks; Develop solution guides, API examples, and operational runbooks; Take primary ownership of incident response for assigned accounts; Mentor and coach newer Customer Engineers.
Seniority
Mid-Senior, hands-on IC with mentoring responsibilities
