Job
Core
Serve as the primary point of contact for clients, handling inquiries, resolving issues, managing onboarding, and conducting KYC checks to ensure compliance.
Role type
Customer Care Officer
Builds
Client support services and compliant client records
Domain
Financial services / Customer support
Deliverable
client delivery
Required skills
Client onboarding, KYC checks, regulatory compliance, multi-channel communication, data entry, feedback management
Preferred skills
CRM tools, payment sector knowledge
Responsibilities
Answer client inquiries via phone and email, handle client onboarding and maintain records, conduct KYC checks and annual reviews, coordinate customer service requests, escalate concerns, provide administrative support
Seniority
Mid-level, hands-on IC
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