Associate Director of IT Operations
Core
Lead the evolution of the APAC IT team from a traditional service desk into a high-performing, globally integrated IT operations hub for HelloFresh Group entities.
Role type
Associate Director of IT Operations (APAC)
Builds
A specialized IT Operations framework and a globally integrated IT hub for APAC entities.
Domain
IT Operations / Shared Services / BPO Management
Required skills
Async-first leadership, APAC senior leadership, Philippines & BPO expertise, Executive stakeholder management, Distributed team building, AI adoption, Financial & governance savvy
Preferred skills
Cybersecurity frameworks knowledge, BPO regulatory environment familiarity
Technologies
Jira Service Management
Responsibilities
Define and execute APAC IT strategy, lead distributed teams across time zones, transform service-desk model into specialized operations, partner with executive stakeholders, drive SLAs and compliance, champion AI innovation, optimize finance and influence global strategy
Seniority
Senior, hands-on IC