Associate Solutions Engineer | Housing
Core
Subject matter expert providing technical support and troubleshooting for EliseAI's AI agents in housing and healthcare sectors.
Role type
Associate Solutions Engineer (Technical Support)
Builds
Customer support workflows and bug resolution for AI agent configurations
Domain
SaaS / AI Agents / Housing & Healthcare
Deliverable
client delivery
Required skills
SQL queries, CRM usage, system configuration, root cause analysis, technical documentation, business impact assessment
Preferred skills
Zendesk, Salesforce, low-code/no-code tools, Google Sheets/Excel, Postman, Tableau, event-logging software
Technologies
SQL, Zendesk, Salesforce, Retool, Google Sheets, Excel, DataDog, Postman, Tableau
Responsibilities
Troubleshoot customer issues and resolve bugs using SQL and logs; Document issues with clear summaries including reproduction steps and business impact; Advise clients on AI Assistant configuration best practices; Communicate bug fixes and confirm resolution with clients.
Seniority
Junior, hands-on IC
