Senior IoT Services Manager
Core
Senior IoT Services Manager owning regional device and fleet installation programs, acting as primary technical contact for customer accounts, and coordinating deployment operations across North America.
Role type
Senior IC IoT Services Manager (Technical Account Management & Project Management)
Builds
Regional device and fleet installation and deployment programs for construction and off-highway industries
Domain
IoT, Telematics, Connected Devices, Fleet Intelligence, Construction, Off-highway
Required skills
Customer-facing project management, Technical account management, Device and fleet configuration, CAN and Modbus profiles, Firmware management (FOTA), Fleet health monitoring, Installer network coordination, Technical troubleshooting, Data interpretation for fleet performance
Preferred skills
Agile SaaS environment experience, Cross-functional collaboration, Problem-solving in fast-paced settings
Technologies
CAN, Modbus, FOTA, BLE sensors
Responsibilities
Own project management and coordination for regional device and fleet installation and deployment programs from work-order intake through completion. Serve as the primary point of contact connecting customers, sales teams, installers, and internal technical groups to ensure deployments are properly scoped, scheduled, and delivered. Act as the primary technical contact for IoT-focused customer accounts, supporting hardware, telematics, and IoT configuration from onboarding through ongoing fleet-health optimization. Manage technical configuration activities involving CAN and Modbus profiles, firmware management including FOTA, device operating modes, and related IoT settings. Monitor device and fleet health, investigate non-reporting assets, and proactively identify and resolve technical risks before they impact customer operations. Interpret fleet-health and technical performance data to advise customers and benchmark results against comparable accounts. Partner with Key Account Directors and Customer Success Managers on technical discussions, solution positioning, customer needs, and potential upsell opportunities.
Seniority
Senior, hands-on IC
