Operations Supervisor
Core
Oversee daily warehouse and distribution center operations, driving continuous improvement to enhance efficiency, safety, and productivity for healthcare partners.
Role type
Senior Operations Supervisor (Supply Chain/Warehouse)
Builds
Distribution center operations, logistics, and supply chain workflows for healthcare clients
Domain
Healthcare supply chain and medical device distribution
Required skills
Lean Six Sigma methodologies, KPI tracking and analysis, team leadership and coaching, safety compliance management, process standardization, shift scheduling, customer service resolution, new customer onboarding, SOP adherence
Preferred skills
Lean Six Sigma certification, data analysis tools proficiency, matrix environment navigation
Technologies
Lean, Six Sigma, data analysis tools, process mapping tools
Responsibilities
Supervise operations team and ensure task completion; Identify and implement process improvements; Track KPIs and analyze data for recommendations; Provide training and mentorship to team members; Ensure compliance with safety standards and company policies; Manage teammate time, attendance, and schedules; Provide performance feedback and coaching; Oversee training and succession planning; Achieve KPIs in Safety, Quality, Productivity, and Turnover; Resolve customer service issues regarding pick, pack, ship, and deliveries; Support new customer conversions at the DC; Supervise adherence to SOPs/WIs for warehouse and transportation.
