Renewal Manager Smb Americas
Core
Managing annual renewals, month-to-month subscriptions, and contract negotiations for startup accounts (up to 100 employees) to ensure customer retention and satisfaction.
Role type
Contract Manager (SMB/Startup segment)
Builds
SaaS subscription renewals and contract terms for early-stage startups
Domain
B2B SaaS / Contract Management
Deliverable
client delivery
Required skills
contract negotiation, pricing discussions, CRM maintenance, customer outreach, contract terminology, cross-functional collaboration
Preferred skills
creative problem solving, solutions-oriented mindset, detail orientation, adaptability, autonomy, empathy, transparency
Technologies
CRM systems
Responsibilities
Lead the renewal process ensuring timely and successful contract renewals; navigate pricing and negotiation discussions with customers; manage day-to-day administrative tasks including generating order forms; build and maintain trust with customers by proactively addressing concerns; identify high growth opportunities within the customer base.
Seniority
Individual Contributor, mid-level execution