Service Center Associate
Core
Coordinate service activities, schedule technicians for maintenance and repair, and provide administrative and sales support for aftermarket services.
Role type
Service Center Associate (Operations & Customer Support)
Builds
Aftermarket service delivery and parts supply chain
Domain
Water technology / Industrial services
Required skills
Scheduling, customer service, order management, report generation, data entry, problem solving, time management, Microsoft Office proficiency
Preferred skills
ERP/CRM software usage, 1+ years of comparable work experience
Responsibilities
Support customers via phone and email, maintain and update work and compliance registers, schedule and monitor workflow tasks, generate and report on backlogs and completed work, input and manage purchase orders, provide order status updates, build long-term customer relationships