Sr. Associate, Microsoft 365 Engineer
Core
Lead service improvement and L3 support for Microsoft 365 platforms, collaboration tools, and physical/virtual endpoints to ensure productivity and security compliance.
Role type
Senior IC Microsoft 365 Engineer
Builds
Microsoft 365 services, collaboration spaces, and automated operational workflows
Domain
Enterprise IT / Microsoft 365 / Endpoint Management
Required skills
Microsoft 365 administration, Managed Service Provider (MSP) management, automation (Azure Automation, Power Platform), L3 support, vendor coordination, process improvement, AI tool application (Copilot, ChatGPT)
Preferred skills
Generative AI implementation, infrastructure technology breadth, service strategy, design thinking, global team collaboration
Technologies
Microsoft 365, Teams, Exchange, SharePoint, OneDrive, Stream, Power Platform, Azure Automation, Copilot Studio, ChatGPT
Responsibilities
Lead continuous improvement for M365 platform and collaboration tools; implement automation and AI-enabled approaches for operational work; serve as first escalation point for MSPs; monitor product performance metrics; coordinate vendor and partner relationships; provide L3 operational support; document processes and standards.
Seniority
Senior, hands-on IC
