Stream Leader Credit Operations(PMO/PM)
Core
Lead credit operations delivery and project management for vendor file review processes, ensuring quality, productivity, and adherence to SOPs.
Role type
Senior IC project manager (credit operations)
Builds
Vendor-managed credit file review workflows and reporting systems
Domain
Financial Services / Credit Operations
Required skills
Vendor management, project operations, SOP development, KPI monitoring, workflow management, QA coordination, escalation management, stakeholder coordination, reporting, meeting facilitation
Preferred skills
Experience with credit operations, vendor delivery plans, missing data processes, indeterminate outcome handling
Technologies
None explicitly stated
Responsibilities
Define and approve file review assessment criteria and escalation protocols; Manage vendor delivery plans, SOPs, and SLAs; Coordinate vendor and internal resource workflows; Monitor vendor productivity, quality, and issue resolution; Chair weekly productivity/quality calls and fortnly delivery meetings; Generate daily, weekly, and monthly delivery reports; Manage missing data and indeterminate file review processes.
Seniority
Senior, hands-on IC