Technical Customer Success Manager
Core
Re-architect customer success practices and serve as the first line of technical defense for enterprise customers using identity governance and access management solutions.
Role type
Senior Technical Customer Success Manager (Player-Coach)
Builds
Customer success processes, metrics, and a scalable team foundation
Domain
Cybersecurity, Identity Governance, Access Management
Required skills
Customer success leadership, technical troubleshooting, integrations diagnosis, retention strategy, product roadmap influence, strategic account management
Preferred skills
Startup experience (Series A-C), identity/security domain expertise, infrastructure-as-code (Terraform)
Technologies
Terraform
Responsibilities
Rebuild customer success practices and establish processes/metrics, troubleshoot integrations and configuration issues, manage renewals and retention, partner with product/engineering to shape roadmap, guide customers from onboarding to advocacy
Seniority
Senior, hands-on IC
