Customer Education Specialist | Housing
Core
Design and execute comprehensive onboarding strategies and training sessions to ensure clients effectively adopt EliseAI's AI agents for housing and healthcare workflows.
Role type
Customer Education Specialist
Builds
Client onboarding programs, training materials (videos, tutorials, documentation), and seamless product adoption experiences
Domain
SaaS / AI Agents / Housing & Healthcare
Deliverable
product features
Required skills
Customer-facing facilitation, instructional design, content creation (video/tutorial), stakeholder liaison, industry trend analysis, complex information simplification, project management
Preferred skills
Experience creating educational content, building trusted advisor relationships
Technologies
EliseAI platform (AI agents for housing/healthcare)
Responsibilities
Conduct thorough onboarding sessions with new and existing customers; Develop and deliver engaging training sessions in-person and remotely; Proactively gather and incorporate client feedback to improve onboarding; Act as a liaison between customers and internal product teams; Stay informed on industry trends in customer training
Seniority
Mid-level, hands-on IC