Senior IT Support Engineer
Core
Senior IT Support Engineer driving IT operations, user lifecycle management, and AI-powered automation for a fully remote SaaS team.
Role type
Senior IC IT Support Engineer
Builds
Reliable, compliant, and automated IT environment for a distributed workforce
Domain
Insurance Technology / SaaS / Cloud Infrastructure
Deliverable
infrastructure
Required skills
macOS administration, Identity & Access Management (IAM), MDM, SSO/SAML/SCIM, Remote troubleshooting, Automation scripting, Compliance frameworks (SOC 2/HIPAA/ISO 27001), Asset management
Preferred skills
Rippling, Okta, Console.com (ARIA), Risotto, Unthread, AI ITSM platforms
Technologies
Rippling, Okta, Console.com, Snipe-IT, Slack, Zoom, Notion, macOS, Windows, Linux, Google Workspace
Responsibilities
Serve as senior escalation point for remote user support; Manage end-to-end user onboarding and offboarding; Administer identity stack and MDM; Operate and extend AI automation layer for IT workflows; Enforce security controls and support compliance audits; Document processes and mentor teammates
Seniority
Senior, hands-on IC