Service Coordinator
Core
Central connection point coordinating service technicians, customers, and internal teams to ensure efficient service operations and high customer satisfaction.
Role type
Service Coordinator
Builds
Service operations for digital printing equipment
Domain
Manufacturing / Digital Printing
Required skills
scheduling, team planning, customer service, service management systems, route planning, job sheet management, stock coordination, preventative maintenance follow-up
Preferred skills
Salesforce CRM, tertiary qualifications in Business Administration or Leadership
Responsibilities
Schedule and coordinate Service Technicians and Service Agents across Australia; Coordinate stock-take activities and ensure accurate service documentation; Create, enter, update, and close service job sheets; Monitor Service Order Queue and ensure prompt action on customer requests; Act as first point of contact for service enquiries; Communicate with customers to book appointments and provide updates; Manage Repair and Breakdown Service Jobs in the Service Management System; Follow up with customers regarding preventative maintenance and outstanding jobs.
Seniority
Mid-level, hands-on IC