Production Support Engineer
Core
Provide advanced technical support and act as a key escalation point for enterprise customers across the APAC region, troubleshooting complex issues in distributed systems and API-driven platforms.
Role type
Senior Production Support Engineer (L2 Escalations)
Builds
Cloud-native infrastructure and financial technology systems for enterprise clients
Domain
Financial Technology (FinTech), Cloud Infrastructure
Required skills
Troubleshooting distributed systems, Root cause analysis, SQL, Kubernetes, Grafana, API debugging, Cloud-native architecture, Microservices, PostgreSQL, Kafka, RabbitMQ, Golang, Google Cloud Platform
Preferred skills
Internal tooling development, Technical documentation, SLA optimization, FinTech domain knowledge, Online securities trading experience
Technologies
Kubernetes, Google Cloud Platform, Golang, Kafka, RabbitMQ, PostgreSQL, Grafana
Responsibilities
Lead complex L2 escalations for enterprise customers, Conduct root cause analysis of recurring technical problems, Develop or improve internal tools and automation, Create and maintain technical documentation, Monitor and improve support processes against SLAs, Communicate technical findings to stakeholders
Seniority
Senior, hands-on IC