UX Researcher
Core
Conduct qualitative and quantitative research to uncover customer needs, validate ideas, and translate insights into product and service improvements for public safety and critical communications clients.
Role type
Senior UX Researcher (Customer Experience)
Builds
Customer personas, journey maps, use cases, and actionable recommendations for product and service teams.
Domain
Public safety, critical communications, and utility sectors.
Required skills
qualitative and quantitative research methods, data synthesis, pattern identification, storytelling, stakeholder management, project management
Preferred skills
background in Human-Centred Design, Service Design, Psychology, or Market Research
Technologies
N/A
Responsibilities
Plan and conduct user research including interviews, workshops, surveys, field observations, and usability testing; Synthesize findings into clear, actionable insights; Collaborate with Product, Engineering, and Sales teams to validate concepts; Contribute to Voice of Customer (VoC) and NPS programs; Act as a customer advocate across the business.
Seniority
Mid-to-Senior, hands-on IC