CASE MANAGEMENT SUPERVISOR
Core
Supervise a team of Benefit Opportunity Specialists handling eligibility determination, interviews, and recertifications for temporary cash assistance, SNAP, and Medicaid for clients with health or mental health conditions.
Role type
Supervisory IC in public social services
Builds
Eligibility determinations, benefit approvals, and self-sufficiency plans for low-income clients
Domain
Public sector / Social services / Human Resources Administration
Deliverable
client delivery
Required skills
Supervision, program development, quantitative analysis, case management, policy interpretation, staff training, audit preparation, statistical reporting
Preferred skills
Experience in social/human services, call centers, or customer service
Technologies
None stated
Responsibilities
Assign applications and recertifications to staff; review recommendations and sign off on benefits; perform outreach to confirm client availability; supervise staff interviewing clients and determining housing needs; prepare daily/weekly statistical reports and monthly audits; monitor time and leave for staff; train and coach staff on policy updates; assist with difficult cases and advocate coordination; provide disciplinary oversight; conduct field visits
Seniority
Mid-level supervisor, hands-on IC