Tech Support Installations
Core
Manage the daily operations, logistics, and performance of a Technical Specialist team responsible for remote installation and maintenance of data panel homes.
Role type
Manager, Installation (Team Lead)
Builds
Nielsen panel homes data infrastructure
Domain
Media measurement / Data integrity
Required skills
Team leadership, project timeline management, technical troubleshooting, stakeholder engagement, conflict resolution, call management, installation procedure knowledge, computer networking (routers, modems, WiFi), English proficiency
Preferred skills
None stated
Technologies
Routers, modems, WiFi
Responsibilities
Lead daily activities of Technical Specialists, coach associates on technical challenges and equipment usage, manage installation logistics and schedules, resolve procedural or technical hurdles, ensure sample integrity through maintenance, exchange information with cross-functional teams, address sensitive issues with staff and panelists
Seniority
Mid-level Manager
