Hotel Clerk II
Core
Manage guest check-in/check-out, room sales, billing, and front desk operations in a casino hotel environment.
Role type
Front Desk Clerk
Builds
Guest check-in/check-out workflows, room reservations, and daily transaction reports
Domain
Hospitality / Gaming
Deliverable
product features
Required skills
Customer service, cash handling, yield management, computer data entry, report generation, multitasking, manual procedures operation, gaming regulations compliance
Preferred skills
10-key operation, LMS/CMS/Hot Sauce/Espresso systems proficiency
Responsibilities
Process guest check-in and check-out, sell rooms using yield management, resolve guest complaints, calculate and print bills, balance end-of-shift transactions, operate manual procedures during system failures
Seniority
Entry-level, hands-on IC
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