Supervisor, Inside Sales
Core
Supervise and coach a team of virtual inside sales representatives to build relationships with healthcare providers and achieve brand objectives for AbbVie's therapeutic sales initiatives.
Role type
Inside Sales Team Supervisor
Builds
Inside sales programs and customer relationships for healthcare providers
Domain
Pharmaceutical / Healthcare
Required skills
Sales leadership, team coaching, performance management, call center operations, KPI reporting, staff scheduling, conflict resolution, program implementation, data analysis, Microsoft Office proficiency
Preferred skills
Medical device or pharmaceutical industry knowledge, Salesforce experience, new hire interviewing, training development
Responsibilities
Provide day-to-day supervision and coaching for inside sales representatives; implement performance standards and conduct evaluations; monitor staffing levels and absenteeism; ensure adherence to call center policies; generate reports on team KPIs and metrics; manage program support logistics and training materials; address escalated issues and optimize program profitability.
Seniority
Mid-level, hands-on IC
