Help Desk Technician I in the Houston Office
Core
Provide first-level technical support to end users, including password resets, hardware/software repair, and equipment deployment for an outpatient healthcare organization.
Role type
Help Desk Technician I
Builds
IT support services for employees and field locations
Domain
Healthcare / IT Support
Required skills
troubleshooting hardware and software, basic networking, Windows 11 Professional, Microsoft Office 365, ManageEngine Service Desk Plus
Preferred skills
MacBook and iPad troubleshooting, remote support over phone
Technologies
Windows 11, Microsoft Office 365, ManageEngine Service Desk Plus
Responsibilities
Reset passwords and manage user accounts, install and troubleshoot applications and computer equipment, respond to support calls and emails, document and track support requests, escalate complex issues, ship and receive equipment, image and deploy computers to field and local locations, close a minimum of 16 work orders daily
Seniority
Entry-level, hands-on IC
