Manager Tech Support Installations
Core
Oversee daily operations of a Technical Specialist team responsible for remote installation and maintenance of data collection equipment in panel homes.
Role type
Manager, Technical Support Installations
Builds
Accurate audience data for media insights
Domain
Media measurement / Data collection
Required skills
Team leadership, project logistics management, technical troubleshooting (networking/routers/modems/WiFi), stakeholder engagement, conflict resolution, call management, English proficiency
Preferred skills
None stated
Technologies
Routers, modems, WiFi
Responsibilities
Lead daily activities of Technical Specialists, manage installation logistics and schedules, coach associates on technical challenges and equipment usage, resolve procedural or technical hurdles, ensure sample integrity through maintenance and troubleshooting, exchange information with cross-functional teams, address sensitive issues with staff and panelists
Seniority
Manager, hands-on leadership
