Technicien Diagnostic Automobile Niveau 2 (H/F)
Core
Provide advanced technical support to dealer networks and act as an expert for complex diagnostic and repair issues.
Role type
Senior IC automotive diagnostic technician
Builds
Production support for dealer networks and repair shops
Domain
Automotive after-sales / diagnostics
Required skills
Advanced automotive diagnostics, electrical schematic interpretation, root cause analysis, technical training delivery, KPI tracking, cross-functional collaboration
Preferred skills
Telematics/ADAS knowledge, multilingual communication, documentation creation
Technologies
Diagbox, wiTECH, electrical schematics, root cause analysis methods (5 Why, Ishikawa)
Responsibilities
Serve as primary contact for Level 2 technical escalations, diagnose complex faults using manufacturer tools, collaborate with engineering and quality teams to validate root causes, analyze case trends to identify systemic issues, provide structured support to workshops with diagnostic steps and repair procedures, create and deliver technical communications and training, ensure accurate documentation of diagnostics and repairs, track KPIs for resolution time and customer satisfaction, collaborate to improve repairability of new products
Seniority
Mid-level, hands-on IC