Risk prevention & Support Specialist
Core
Review and validate automotive warranty claims from dealerships, analyze data for anomalies, and provide audit counseling to mitigate chargebacks.
Role type
Warranty claims prevention specialist
Builds
Validated claims data and audit reports for OEM warranty programs
Domain
Automotive / Warranty Claims
Required skills
Automotive claims analysis, MS Office suite, mechanical automotive background, data anomaly detection, process improvement
Preferred skills
ESP or Warranty claims program knowledge, familiarity with OASIS and ACESII, dealer audit experience
Technologies
MCA, OASIS, ACESII, Ford systems
Responsibilities
Review claims against policy guidelines, analyze dealer information for audit targets, communicate potential chargebacks, provide backup support to warranty operations, identify process improvements, travel to dealer locations for audits and training
Seniority
Mid-level, hands-on IC