VIP Telemarketing Sales Host
Core
Driving growth and business to assigned casino properties by managing strategic relationships with high-value guests through targeted telemarketing and direct outreach.
Role type
Senior IC VIP Telemarketing Sales Host
Builds
Casino trips and guest retention for Boyd Gaming properties
Domain
Gaming / Hospitality
Required skills
Outbound telemarketing, CRM management, guest relationship management, sales target achievement, itinerary fulfillment, regulatory compliance, conflict resolution, event promotion, comping guidelines, cross-departmental collaboration
Preferred skills
BS in Business or Marketing, Microsoft Office proficiency, prior casino/hotel host experience
Technologies
CRM systems, Microsoft Office, casino booking systems
Responsibilities
Conduct outbound calls, direct mail, and digital outreach to maintain and grow books of business; Log contacts and manage guest data in CRM; Resolve guest inquiries and complaints professionally; Coordinate and fulfill guest itineraries including accommodations, dining, and entertainment; Provide complimentary items per guidelines; Collaborate with casino hosts and management to ensure seamless guest experiences; Track and analyze guest satisfaction metrics; Ensure compliance with state/local gaming regulations and internal controls.
Seniority
Mid-level, hands-on IC