DESKTOP SUPPORT SPECIALIST
Core
Plan, coordinate, and implement desktop modernization, endpoint management, OS deployments, and lifecycle refresh activities to ensure reliable, secure, and standardized computing services.
Role type
Senior IC Desktop Support Specialist / IT Project Specialist
Builds
Enterprise desktop computing services, endpoint management platforms, client eligibility and recertification systems, case management systems
Domain
Public sector (NYC Human Resources Administration / Department of Homeless Services), Enterprise IT Infrastructure
Required skills
Endpoint management, Operating system deployment, Software packaging, Hardware standardization, Project coordination, Vendor management, Technical resource monitoring, Lifecycle management
Preferred skills
Microsoft Intune, Microsoft Configuration Manager (SCCM)
Technologies
Microsoft Intune, Microsoft Configuration Manager (SCCM)
Responsibilities
Plan and implement desktop modernization initiatives and endpoint management projects; Lead enterprise desktop deployment, lifecycle replacement, and OS migration projects; Administer enterprise endpoint management platforms; Collaborate with technical teams, business stakeholders, and vendors to deliver technology solutions.
Seniority
Senior, hands-on IC with project leadership