Sr Manager, Patient Services Business Design
Core
Strategic bridge translating organizational strategy into actionable capabilities, processes, and roadmaps for patient support programs.
Role type
Senior Manager, Business Design
Builds
Business architecture, process frameworks, capability models, and operating models for patient services
Domain
Biopharma / Healthcare / Patient Services
Required skills
Business architecture, process design, stakeholder alignment, strategic planning, gap analysis, value stream mapping, cross-functional collaboration, compliance adherence
Preferred skills
Patient services environment experience, healthcare/biopharma background, matrixed organization management, solution design translation
Technologies
Business architecture tools, process modeling software, value stream mapping tools
Responsibilities
Analyze business goals to develop actionable plans connecting strategy to people, processes, and technology; Identify, document, and model business capabilities and value streams; Analyze operational processes to identify gaps and develop structured recommendations for improvement; Produce and maintain key artifacts including capability models, operating models, gap analyses, and business roadmaps; Communicate complex concepts clearly to technical and non-technical audiences to build alignment across senior leadership and functional partners
