Student Support Coordinator
Core
Coordinate complex student cases involving health issues, hospitalizations, emergency travel, and leaves of absence within a university residential life setting.
Role type
Student Support Coordinator (IC)
Builds
Student support workflows and case management processes for students facing health or academic crises.
Domain
Higher Education / Student Affairs
Deliverable
client delivery
Required skills
Crisis management, case coordination, policy interpretation, stakeholder communication, record management, financial administration
Preferred skills
Crisis management in higher education
Technologies
Harvard student information systems (SST, my.harvard, AppXtender, StarRez), Buy2Pay, Egencia, Concur
Responsibilities
Serve as immediate point of contact for students, families, and external care teams regarding complex health or academic issues; Coordinate re-entry processes and logistics for students returning after hospitalization or leave; Manage financial aspects of student support including tuition implications and emergency travel arrangements; Maintain Student Support Team records and facilitate weekly case reviews; Draft guidance documents for post-hospitalization processes.
Seniority
Mid-level, hands-on IC