Rooms Division Manager
Core
Provide strategic and operational leadership across Front Office, Concierge, Heavenly Spa, and Executive Club Lounge, partnering with Housekeeping to ensure seamless guest experiences.
Role type
Senior operational leader (Rooms Division Manager)
Builds
Guest experiences and operational efficiency in a luxury hotel
Domain
Hospitality / Luxury Hotel Operations
Deliverable
product features
Required skills
Strategic leadership, team coaching and development, financial performance management, service recovery, workforce planning, cross-departmental collaboration, commercial acumen
Preferred skills
RMLV certificate, Opera PMS experience, experience in premium/luxury hotel environment
Responsibilities
Lead day-to-day operations of Front Office, Concierge, Spa, and Lounge; Partner with Housekeeping to ensure room readiness and quality standards; Coach and develop department leaders and associates; Monitor guest satisfaction and implement action plans; Drive departmental performance against operational and financial goals; Support recruitment, onboarding, and training across the division
Seniority
Senior, hands-on IC