Infrastructure Support Engineer - Contract
Core
First-line support for OLIX's production infrastructure, resolving engineering requests via automation and runbooks to minimize queue backlog.
Role type
Senior Infrastructure Support Engineer (Contract)
Builds
Self-service tooling and automations for common infrastructure requests
Domain
Cloud infrastructure and DevOps toolchains
Required skills
Linux administration, AWS, Terraform, Ansible, GitHub administration, ticket queue management, technical documentation
Preferred skills
Cloudflare Zero Trust, FlexLM licence administration, Kubernetes, HPC/EDA environments
Responsibilities
Own the infrastructure support queue with strict response/resolution SLAs, resolve procedural requests end-to-end (access, permissions, capacity, licences, host rebuilds, DNS, runners), apply changes via Terraform/Ansible PRs, build self-service automations, maintain incident runbooks, monitor capacity/licence expiry, report weekly metrics
