Student Experience Associate – Mandarin-Speaking
Core
Provide personalized support, onboarding, and administrative management for Mandarin-speaking students and families to ensure positive academic outcomes.
Role type
Student Experience Associate (Customer Success/Operations)
Builds
Student support processes and onboarding workflows for the Chinese market
Domain
Education Technology / International Student Services
Deliverable
client delivery
Required skills
Fluent Mandarin and English, empathetic communication, problem-solving, process improvement, remote work autonomy, time management
Preferred skills
Adaptability, cross-functional collaboration, localization expertise
Technologies
WhatsApp, Zoom, online administrative and educational platforms
Responsibilities
Respond to student and family inquiries via WhatsApp, email, and Zoom; manage administrative tasks like subject changes and re-enrolments; lead onboarding and orientation sessions; adapt processes for the Chinese market; collaborate with academic and product teams to resolve challenges.
Seniority
Individual Contributor, operational support
