Technical Support Specialist
Core
First point of contact for day-to-day technology support across a Sydney office, helping approximately 250 staff stay productive.
Role type
Level 1 and Level 2 Technical Support Specialist
Builds
End-user support, device and access administration, service requests, and workplace technology solutions
Domain
Corporate IT / Managed Services
Required skills
Microsoft 365 administration, Microsoft Entra ID management, Microsoft Intune endpoint management, Windows and macOS troubleshooting, ticketing system proficiency, hardware/software diagnostics, access lifecycle management, stakeholder communication
Preferred skills
Freshservice experience, Microsoft Teams Rooms support, managed service provider coordination, regulated environment experience, MS-900/MD-102/CompTIA A+/ITIL certifications
Technologies
Microsoft 365, Microsoft Entra ID, Microsoft Intune, Freshservice, Windows, macOS, Microsoft Teams Rooms
Responsibilities
Provide responsive Level 1 and Level 2 support across Windows, macOS, Microsoft 365 and everyday business applications; Diagnose and resolve hardware, software, application and access issues; Manage service requests and incidents in Freshservice; Complete starter, mover and leaver activities including account creation and device provisioning; Administer end-user devices through Microsoft Intune and perform Microsoft Entra ID administration; Maintain accurate device, asset and access records and support device patching; Support Microsoft Teams Rooms, meeting-room technology, printers and other shared workplace technology; Coordinate support requests with managed service providers and vendors; Maintain knowledge-base documentation and identify recurring issues; Follow established access, change and security processes to support audit obligations